Common Billing Concerns

Common Billing Concerns

I made a purchase, but a completely different amount is shown on my bank statement

There are two main reasons why the purchase amount you see on the site may look different than what is shown on your bank statement. Stoor lists projects for sale in Euros (EUR). Depending on the currency exchange rate between your country and the EU, the charged amount on your statement may appear higher or lower than what was listed on the site.

Additionally, credit cards can charge foreign transaction fees when users are buying items outside their country of issue. This may have been the case for your items, since Stoor is based in the EU. We would suggest giving your credit card company a call to check to see if this was the case.

If you believe that the amount on your statement does not reflect these two above issues, feel free to send us a message and we’d be happy to check.

Why does my bank statement show a “recurring charge” from Stoor?

Stoor does not offer a subscription or recurring payment option but we do offer subscription plans on Stoor Pro. If your purchase from Stoor shows a “recurring” payment on your bank or credit card statement, note that this is a misnomer. If you’ve made purchases with us and saved your credit card information on our site, the bank may classify it as a “recurring charge” due to the saved credit card information, but the charge is a regular one-time charge.

Why was I charged $1?

This is not a charge, but rather a pre-authorization. When you see $1, it’s your credit card company verifying that there are funds in the account that’s trying to make a purchase. It should show up as a “pending” charge and then disappear within a couple of days.

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