When to contact Stripe versus when to contact Stoor

If you have any issue about payments, do not worry at all, you can contact both Stripe & Stoor

Contact Stoor about these types of questions:

Order-related:

  • Has my order arrived?
  • What is the tracking information?
  • How much tax is charged on a project?

Customer-related:

Country and currency support:

  • What countries are supported?
  • What currencies are supported?
  • What international payment methods are supported?

Contact Stripe about these types of questions:

Transaction-related:

  • Questions regarding a specific charge, refund, payout, or dispute
  • Account-related issues, including account lockouts
  • Using the Stripe Dashboard’s functionality and settings