Contact our support team through your Stripe Dashboard. Stripe can respond quickest if you use the following guidelines when contacting us.
Log into Stripe first
Please first log into your Stripe account, then submit a request here: https://support.stripe.com/email. Logging in ensures that we know which account you’re inquiring about. It also shows us that you’re an authenticated user of the account.
Include formatted IDs
To help us solve your issue as quickly as possible, we recommend formatting your inquiry with pertinent IDs, such as:
- Customer Name: Johnny Example
- Customer Email: firstname.lastname@example.org
- Any other relevant Stripe IDs:
- Charges begin ch_*** or py_***
- Transfers begin tr_***, etc.
If your inquiry is regarding a specific card, please include as much information about the card as possible, such as the expiration date, last 4 digits of the card number, and the card brand. However, please never share or send a full card number or CVC.
Add a hosted email address
After submitting your inquiry via the form, Stripe will send a confirmation email that they’ve received your message. So that Stoor and Stripe can work together to solve your issue, we’d recommend responding to the confirmation email, to add your email@example.com address into the email thread.