We do our best to keep the marketplace appropriate for people of all ages, but we might have missed something! We take all issues very seriously, and we’re always happy to help. If you see anything questionable, here’s how to let us know.
Next, insert your full name and email address, and leave a comment explaining your case. After you click Submit Report, we’ll evaluate it and take the appropriate action.
My material is being copied or sold by someone without my permission
If you see a project that you believe violates a copyright you hold, we urge you to first contact the other designer and try to work the issue out. Otherwise, you may send us a DMCA notice or contact our legal department directly. We’ll ask for some confirming information, review your claim, and then take the appropriate action. Turnaround time is typically one week.
Project doesn’t work / Project is misrepresented
If you feel that a project is misrepresented, or if you’re having trouble using the project, we recommend that you contact the Studio Owner by sending them a message, sending them a Support Request, or leaving a comment on their project page. 9 times out of 10 the Studio owner is able to resolve your concern. We’re always happy to help if you contact us, but please note that reply time may be increased if we enlist the help of a seller on your behalf.
I need technical support / I’m dissatisfied with the support I’ve received
If you need technical support for a project you purchased, we recommend that you contact the Studio Owner. If you’ve already contacted them and you’re still having trouble, or you’re dissatisfied with the project support you’ve already received, don’t hesitate to contact Support, and we’ll be more than happy to help out!
I need a refund
Please review our Refund Policy FAQs.
I see an offensive comment
If you see a comment on a blog post or Discussion that is inappropriate or looks like Spam, you can report the comment by clicking the Report link right below the comment (on blog comments) or right beside the comment (on Discussion replies).
Share this article