Downloading your purchases

When you’re logged into your Stoor account, there are a couple of ways to download your purchases

How to download a product

When you’re logged into your Stoor account, there are a couple of ways to download your purchases:

  • You can download products you’ve purchased directly from the product page by clicking “Download Now.”
  • Alternately, all of your purchases can be found and downloaded from your purchases page, even if the product is no longer for sale on Stoor. Once on the purchases page, just click on the download icon (the downward pointing arrow) of any product to begin your download. You can also generate receipts and invoices.

How to find a downloaded file on your computer

Your downloaded files will typically go straight to your system’s “Download” folder. The location of this folder differs based on your system:

PC / Windows
You can access your download folder here: C:\users\yourusername\downloads
Mac
You can access that folder here if it's not already a shortcut: Macintosh HD > Users > yourusername > Downloads

When you locate your downloaded file, you'll usually have to unzip the file.

Downloading products on a mobile device

With very few exceptions, the products on Stoor will require software or tools on a desktop or laptop computer. Your mobile device will not be able to download, install, or use products purchased on our marketplace. We recommend that you download your purchases from a computer.

Troubleshooting Download Issues

Help! I’m logged in, but I don’t see any purchases!

Is it possible that you’re logged into a different account? Sometimes it’s easy to create two or more accounts, especially if you sign in with Facebook or have two or more emails. We’d recommend that you try logging into any other accounts you might have. If you’re not sure, we’d be happy to help! Just contact us, and we can look up your account using your email address or Order ID (found on any download or purchase receipt) and help you locate your purchases.

I made a purchase, but haven't received the product I bought, and I have only one account.

It's possible that while you were trying to purchase a product, you purchased creditsbut did not actually download the product yet. You can find all of your purchases on your purchases page, so if you purchased a product, it will appear here. However, if you purchased credits, you’ll see your credits reflected in your account balance (in the top right corner).

Do my purchases expire?

Once you purchase something, even a bundle, you can log into your account and download the items whenever you want. Your purchases never expire. You can access individual products from the product page (as long as they are available on the marketplace) and you can access all of your purchases from your purchases page, even if they are no longer available on the marketplace. To download products here, just click the small downward pointing arrow on the right.