How to Submit Detailed Feedback as a Buyer
After purchasing a project, you’ll now see a new overall star rating, as well as a more precise set of features to evaluate. The overall star rating goes from 1-5, where 5 indicates higher satisfaction with the project. In a highly requested feature, you also get a chance to explain why you’ve chosen that overall star rating. Beyond a yes or no recommendation, our new detailed feedback options allow you to select what worked well from a list of specialized traits like “great design” for architecture, or “clean MEP” for instalations.
These options will be available to you through a post-purchase modal, confirmation email, your purchases page, and the product page itself. Give them a try!
How to Read Feedback as a Studio Owner
You’re talented, driven, and passionate about growing your studio. This new feature is here to support that goal. We wanted to give you access to the kind of actionable feedback you can grow with.
Here’s how you can start using this detailed feedback to elevate your products:
- There’s a new “Reviews” section in your Studio Dashboard page. Use it to keep track of your incoming questions.
- Reviews are totally public. You’ll know who shared it and can reach out directly to resolve an issue. You can also respond to these reviews publicly, providing a new opportunity to share your take on specific product problems.
- Aside from star ratings in category-specific options (e.g. “well-designed” for Architecture or “easy to modify” for Templates), you’ll also be able to see the reason users have chosen that score (if they’ve added it).
We’ve also created a Studio-specific FAQ section, where you’ll find answers to more questions about this update.
Better feedback, better products
Continuous improvement is how projects go from good to great, and beyond. For years, we’ve been hearing Studio owners ask for more detailed feedback in order to fine tune their projects. Stoor buyers are also eager to share their excitement about the project’s strengths, as well as their desire to see improvements — whenever there are opportunities to do so.
If you have any questions about these new feedback options, please let us know in the comments section below.